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Alabama Power Beats Other Utilities When It Comes To Consumer Trust, Study Shows

| May 22, 2018 @ 5:00 am

By Michael Sznajderman

Alabama Power scored better than others in the utility industry when it comes to consumer trust, according to a new study by a Massachusetts-based customer-experience research and consulting firm.

The Temkin Group just released its 2018 Temkin Trust Ratings, based on a study of 10,000 U.S. consumers. The report measures the level of trust that consumers have with 318 companies across 20 industries. It is the eighth year for the annual study.

In a news release about the study, Temkin cited Alabama Power among eight companies that scored at least 15 points above their industry average. Other standouts in their respective industries included USAA, TRICARE, Advantage Rent A Car, Regions Bank, and Navy Federal Credit Union.Four TV/Internet service providers earned the lowest ratings in the study: Comcast, Charter Spectrum, Optimum and Cox Communications.

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